Returns and Claims

SUBMITTING A CLAIM

In order to submit a claim, please follow the steps below:

1. Claim Form - fill out the CLAIM FORM and enclose it with the package you’re returning. The form should include the following information: your name and last name, email or postal address, telephone number, product number, the reason for submitting the claim, the date of purchase and the date a defect was detected.

2. Sending the product back - when submitting the claim we ask that you ship the product along with all its accessories and a copy of the sales invoice or sales receipt. Please send it by registered post and keep the receipt for future reference.

3. Shipping - please send the product subject to your claim here:
Bike on Wax Polska Sp. z o.o.
ul. Szeroka 62
55-010 Radwanice, Poland

RETURNING THE PRODUCT

The law gives you 14 days to return the product. In order to cancel the agreement and return the product you’ve purchased from us, please fill out the RETURN FORM and send it to our address along with the product(s) you wish to return, here:

Bike on Wax Polska Sp. z o.o.
ul. Szeroka 62
55-010 Radwanice, Poland

Besides the product(s) and the claim form make sure to include all accessories that came with the product(s) and the sale invoice/receipt. Please send it by registered post and keep the receipt for future reference.

Detailed terms for Product Return and Product Claim have been outlined in the MRS System shop Rules.

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