MRS System shop Rules

§ 1. General

  1. This set of Rules (referred to hereafter as „Rules”) defines general terms of sale for cosmetic, chemical and sports goods (referred to hereafter as “Products”) through the internet shop operated at http://mrssystem.com (referred to hereafter as “Shop”).
    The Shop is operated by Bike on Wax Polska Sp. z o.o. seated at ul. M. Wańkowicza 62/12, 54-622 Wrocław, a limited company registered at the National Court Registry of Poland by Regional Court in Wrocław Fabryczna, VI Economic Unit of KRS, under the KRS number of 0000580609, with VAT ID number NIP 894-306-76-02, commercial registry number REGON 362751697, starting capital of 5000 PLN, referred to hereafter as “Operator”.
    Purchases at the mrssystem.com Shop can be made by legal entities, organizations and individuals with full legal capacity (all referred to herafter as “Customers”).
  2. The Rules define ways of using the mrssystem.comShop, placing orders for products offered, shipping ordered products to Customers, payments for the purchased goods, order and sale agreement cancellation options and the terms for warranty claims and product returns.
  3. Products shown in the Shop are protected by law as intellectual property and cannot be copied (Industrial Ownership Law, as published by the Polish Daily Law Registry: Dz.U. Nr 119 z 2003 r. poz. 1117).
  4. Images and logos visible at mrssystem.com are legally protected as per the Copyright Act (Polish Daily Law Registry: Dz.U.2006.90.631 dated 2006.05.31) and Industrial Ownership Law (Dz.U.2013.1410 dated 2013.11.29).
  5. Product details and descriptions do not constitute a comercial offer as defined by the Polish Civil Code.
  6. Producs sold at the mrssystem.com Shop are cosmetics and sports accessories and are not suitable for children. Adult supervision is required for a child during any physical contact with these products.
  7. The mrssystem.com Shop sells cosmetics and sports accessories and is not liable for any health deterioration or damages caused by inappropriate use of the products.

§ 2. Order fulfilment terms

  1. The Customer is required to read and accept this set of Rules prior to placing an order at the internet Shop.
  2. This internet Shop accepts orders placed within the territory of Poland.
  3. All prices shown by the mrssystem.com Shop are in Polish zloty and include VAT. Prices do NOT include the cost of shipping.
  4. Shipping and delivery costs for each order are shown individually prior to confirming the order by the Customer and are then included in the total amount due. The total amount due includes the sale price and all shipping/delivery costs.
  5. The Customer places an order by filling out an order form with details such as product names, invoicing information, full delivery address, recipient’s telephone and email address, method of payment, mode of delivery – and sends the form by clicking “Confirm”.
  6. By filling out and sending the order form the Customer places an offer to conclude a purchase agreement, as defined by the Polish Civil Code.
  7. Each order sent to the mrssystem.com Shop is confirmed by the Shop’s customer service via electronic mail sent to the email address quoted in the order form by the Customer. Order confirmation is considered to be the Shop’s acceptance of the offer described in § 2, point 6 above.
  8. The order will not be processed if the order form contains incomplete or incorrect information.
  9. Orders can be placed 24 hrs a day, 7 days a week and are processed as follows:
    • orders placed until 15:30 (3:30 PM) of a weekday (Monday through Friday) will be processed the same day;
    • orders placed after 15:30 (3:30 PM) of a weekday (Monday through Friday) will be processed by noon (12:00) the next weekday;
    • orders placed on a holiday (weekends and bank holidays) will be processed the next weekday;
    A weekday is any day from Monday unti Friday, except days declared as public or bank holidays.
  10. Orders are shipped the same day if placed before 12:00. Orders placed after 12:00 may be shipped the next weekday, no later than 24 hours after the order has been placed.
  11. Delivery of orders paid for by bank transfer or cash-on-delivery is made within 2 weekdays from the first weekday after the order date.
  12. The Customer can choose the payment form as shown in the order form. Acceptable forms of payment:
    • cash-on-delivery – the Customer pays the courier delivering the product;
    • advance payment – with a debit/credit card (Visa, MasterCard, Maestro) via the online payments service Przelewy24.pl;
    • advance payment – with an online bank transfer via the online payments service Przelewy24.pl;
  13. Advance payment with a debit/credit card (Visa, MasterCard, Maestro) or an online bank transfer is made via the online payments service Przelewy24.pl, offered by DialCom24 Sp. z o.o., a limited company seated at ul. Kanclerska 15, 60-327 Poznań, registered under KRS number 0000306513, regulated by the Rules available at http://www.przelewy24.pl/regulamin. Card payments are processed by PayPro SA Agent Rozliczeniowy, ul. Kanclerska 15, 60-327 Poznań, registered at the National Court Registry by Regional Court of Poznań – Nowe Miasto i Wilda in Poznań, VIII Economic Unit of the KRS under the KRS number 0000347935, VAT number NIP 7792369887, Regon 301345068.
  14. Product shipping and delivery costs are borne by the buyer.
  15. Every Customer placing an order will receive a receipt or a VAT invoice, either of which is a legal proof of purchase and can be later used as the basis for warranty claims or returns.
  16. The mrssystem.com Shop reserves the right to extend the processing time of orders for large quantities of a product. The Customer will be informed about the change by electronic mail or telephone.
  17. The Shop is not responsible for orders not processed due to circumstances beyond the Shop Operator’s control. In case an order cannot be accepted and processed, the Customer will be notified immediately.
  18. The Shop will do its utmost to present the most up to date pricing at mrssystem.com and to provide continuous product availability. In case of a price change by an ordered product manufacturer prior to order being processed, or if the ordered product is temporarily unavailable, the Shop will immediately inform the Customer who has the right to cancel the order, as stipulated in § 3 art. 1 of the Rules.
  19. Ordered products are delivered to the address given in the order form as indicated by the Customer.

§ 3. Returns and claims

  1. As per art. 27 of the Consumer Rigths Bill dated 30.05.2014 (Dz. U. 2014 r. poz. 827) the Customer, who as a Consumer concluded a distance contract with an internet shop, has an unconditional right to cancel this contract within 14 days without giving a reason to do so. As per art. 221 of the Polish civil Code, a Consumer is any individual conducting a legal transaction with a company, not related to its trade or professional activities.
  2. The 14-day cancellation period starts from the day the product was delivered to the Consumer or to the person authorized by the Consumer, other than the delivering agent. In case of orders for multiple products, delivered partially or in parts, the cancellation period starts from the day the Consumer, or the person authorized by the Consumer, other than the delivering agent, took delivery of the last product, part or portion of the order. In case of orders being delivered regularly for a defined period of time, the cancellation period starts from the day of the first part’s delivery.
  3. The Consumer can cancel the agreement by submitting a declaration of withdrawal to the Seller (Shop).
  4. In case of agreement cancellation, the agreement is considered null and void. If the Consumer had submitted a declaration of withdrawal before the Seller accepted the offer to purchase, the offer is no longer binding.
  5. In case of agreement cancellation the Consumer is required to return the product immediately, no later than 14 days from the date of informing the Shop about the cancellation.
  6. The goods must be securely placed in their original packaging along with all accessories and fiscal receipts or VAT invoice received by the Customer and shipped to Customer Service at: Bike on Wax Polska Sp. z o.o. , ul. Szeroka 62, 55-010 Radwanice, Poland. The Customer is liable for any decrease in value of the product resulting from its use in ways other than necessary to verify the product’s attributes and functionality.
  7. The internet shop will refund the Customer, as stated in art. 1 above, the amount equal to the sale price, not including the cost of return shipment which means the Customer pays the costs of returning the product to the Seller.
  8. The right to withdraw from the agreement does not apply to agreements covering a delivery of sealed package goods which cannot be returned after unpacking due to potential health hazards or for hygienic reasons. Art. 38 of the Consumer Rights Act (Dz.U.2014.827 dated 2014.06.24) also lists other exclusions from the right to withdraw.
  9. All goods available at the Shop are covered by warranty claims.
  10. Bike on Wax Polska Sp. z o.o. is required to deliver the product free from physical and legal defects. The scope of the Shop’s responsibility to the Customer, in case a sold product is physically or legally defective (warranty), is defined by general law, in particular by the Polish Civil Code, art. 556 and subsequent articles.
  11. All products available at the internet shop are properly transported and stored. Claims related to mechanical damages created during transport will be processed only if the product has been inspected in the presence of the courier company’s representative. Such a claim will only be accepted if accompanied by a written damage protocol signed by the courier’s representative and mailed to the internet shop’s address: sklep@mrssystem.com. Inspecting the package for transport damages immediately after delivery and informing the courier of any damages to the goods is necessary for any transport damages claim to be considered in favour of the Customer.
  12. The product to be returned must be securely placed in its original packaging along with all accessories and shipped to: Bike on Wax Polska Sp. z o.o. , ul. Szeroka 62, 55-010 Radwanice, Poland.We recommend to include the following information in the claim: Customer name and last name, postal address and email address, the date of purchase, type of product, exact description of the defect and the date it was detected, description of the claim and the desired way of return contact. Proof of purchase must be included with the claim.
  13. The Seller will consider the claim immediately, no later than within 14 calendar days from the date of the claim’s receipt. No answer given by the Seller during this period means the Seller has accepted the claim.
  14. Excluded from potential claims are defects and damages resulting from Customer’s actions, e.g. improper unpacking, mechanical damages, improper use of the product.
  15. All costs related to unwarranted claims are borne by the Customer.
  16. Refunds for returned products are made to the bank account indicated by the Customer or as a money transfer to the address given by the Customer.
  17. The mrssystem.com Shop is not responsible for lost or misplaced packages shipped by the Customer as part of the product return/claim process. In such cases complaints must be submitted directly to the courier/delivery company. For those reasons we recommend the Customer insures the package prior to sending it.

§ 4. Product replacement

  1. The Customer may have the purchased product replaced with another (difference in price will be accounted for). In that case the Customer pays the delivery costs in both directions.
  2. Product replacement can be made within 14 days of the date of its receipt.
  3. The product to be replaced must be securely placed in its original packaging along with all accessories and the VAT invoice or fiscal receipt included with it and shipped to Customer Service, Bike on Wax Polska Sp. z o.o. , ul. Szeroka 62, 55-010 Radwanice, Poland.
  4. Product replacement costs are borne by the Customer.
  5. The www.mrssystem.com Shop is not responsible for lost or misplaced packages shipped by the Customer as part of the product return/claim process. In such cases complaints must be submitted directly to the courier/delivery company. For those reasons we recommend the Customer insures the package prior to sending it.

§ 5. Personal data protection

  1. Placing an order is equivalent to an agreement for the storing and processing of personal data by Bike on Wax Polska Sp. z o.o. seated at ul. M. Wańkowicza 62/12, 54-622 Wrocław, a limited company registered at the National Court Registry of Poland by Regional Court in Wrocław Fabryczna, VI Economic Unit of KRS, under the KRS number of 0000580609, with VAT ID number NIP 894-306-76-02, commercial registry number REGON 362751697, starting capital of 5000 PLN.
  2. Personal data given by the Buyers during the order placement proces are processed only for the purpose of executing the order.
  3. The Customer has the right to access, view and modify his/her personal data.

§ 6. Final provisions

  1. Placing an order means accepting the above terms.
  2. The mrssystem.com Shop reserves the right to change the rules described in this document. The changes will not affect orders placed prior to any such change. The change of Rules comes into effect as indicated by the Shop, however no earlier than 14 days from the date it was published on the internet shop’s pages.
  3. The mrssystem.com Shop reserves the right to change prices of the products displayed by the internet shop. The changes will not affect orders placed prior to any such change.
  4. Any disputes not covered by the Rules will be considered under the Polish Law, in particular the Polish Civil Code dated 23.04.1964 (Dz. U. 2014, art. 121 with modifications) and in case of Consumers also the Consumer Rights Act dated 30.04.2014 (DZ. U. z 2014 r., poz. 827).
  5. The Rules described in this document come into effect the 11th of May, 2016.

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